Getting started
Can I choose in-clinic or in-home Physical Therapy?
Choose in-clinic care in Lancaster when the clinic setting and equipment fit your goals. Our clinic offers treatment tables, a treadmill, overhead harness training for gait and balance, and shock-wave treatment. In-home care across Lancaster County brings one-on-one support to your own space, including everyday movement and routines.
Your therapist will discuss the appropriate setting after your assessment. If your needs change, ask your therapist about switching between in-clinic and in-home visits. Our team can help arrange the next step.
What is different about in-clinic care?
In-clinic care gives you the full clinic setup, including overhead harness training for gait and balance, and shock wave therapy for pain management. In-home care gives you the same one-on-one attention, without travel.
Do I need a doctor's referral?
No prescription is required to get started. If you have a referral, bring it to your first visit.
How long does a visit last?
Visits last around 40-55 minutes, one-on-one with your therapist. That time typically includes a check-in on how you are doing, assessment and hands-on care as needed, guided exercises, and a home plan to follow between visits.
When are appointments available?
In-clinic: Monday-Friday, 7 AM-5 PM. In-home: 7 days a week, 6:30 AM-7 PM.
How do I book my first appointment?
Use the patient portal and choose Clinic or In-Home as your location, then choose a therapist or Book Earliest Available Slot. Or call or text 717-686-0681 and we will help you book.
Treatment process
How is my treatment plan developed?
Your plan starts with an assessment of your movement, strength, balance, and daily tasks, plus your goals. Your therapist then sets treatment types, visit frequency, and home exercises, and reviews progress with you at each visit, adjusting the plan as you improve.
Insurance coverage
Do you accept Medicare?
Yes. Wellness Merge accepts Medicare plans. Coverage and any out-of-pocket costs depend on your benefits. Most Medicare plans with a secondary cover the entire cost, so confirm your benefits with our team.
Can I use commercial insurance?
Yes. Most major commercial insurance plans are accepted. Benefits depend on your individual policy. Contact us to confirm your plan before your visit.
Is a self-pay option available?
Yes. Self-pay is available for people arranging care without insurance. Contact our team to discuss your care setting and how to prepare for your visit.
How do I confirm coverage for my plan?
Contact your insurer or call our team before your visit. Benefits and any plan requirements depend on your individual policy.
Session details
Where should I send health information or patient documents?
Use the patient portal for medical records, health information and patient documents. Do not send these through the public website, social media, or the developer link.